Mara Book Centre Limited is committed to making our website and services accessible and usable by as many people as possible, including people with disabilities.

We aim to provide an inclusive online experience for customers browsing, searching for, purchasing and learning about books.

1. Our Accessibility Commitment
We are working to improve the accessibility of our website in line with recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG).

• Our accessibility goals include:
• Clear and readable website content
• Keyboard friendly navigation
• Meaningful headings and page structure
• Sufficient colour contrast
• Alternative text for important images
• Accessible forms and error messages
• Compatibility with common assistive technologies
• Clear product information and navigation
• Accessible customer service channels where possible

2. Accessibility Features
Depending on the page and device, our website may support:

• Keyboard navigation
• Screen-reader compatibility
• Adjustable browser text size
• Text alternatives for selected images
• Descriptive links and headings
• Accessible product-search features
• Mobile-responsive layouts
• Clear form labels and instructions

3. Product Images and Information
We aim to provide useful descriptions for product images and clear product details.

Some product images may be supplied by publishers, distributors or third-party providers. As a result, alternative text and image descriptions may not always be complete or consistent.

We are working to improve the accessibility of product information over time.

4. Known Limitations
Some parts of the website may not yet fully meet accessibility standards. Possible limitations may include:

• Some older product images may not have complete alternative text.
• Some third-party payment or delivery tools may have accessibility limitations.
• Some downloadable documents may not be fully accessible.
• Certain interactive features may not work equally well with all assistive technologies.
• Some product or publisher information may be provided in formats we do not control.

We are reviewing these areas and working to improve them.

5. Assistance With Orders
If you have difficulty using the website, our team can assist with:

• Finding a product
• Confirming product details
• Placing an order
• Checking availability
• Arranging delivery
• Processing a return or exchange
• Providing information in an alternative format where reasonably possible

Please contact us before completing your order if you need assistance.

6. Feedback and Accessibility Requests
We welcome feedback about the accessibility of our website.

Please tell us:

• The page or feature you had difficulty using
• The device or browser you were using
• The type of assistive technology, if relevant
• The type of assistance or alternative format you require

Contact us through:

• Email: online.orders@marabookcentre.com
• Telephone: +254100163317
• WhatsApp: +254100163317

We aim to respond to accessibility requests within [2–5 business days].

7. Alternative Ways to Contact Us
If you are unable to use part of our website, you may contact our team by:

• Telephone
• WhatsApp
• Email
• In-store assistance, where available
• [Other communication method]

We will make reasonable efforts to provide the information or service you need through an accessible alternative.

8. Ongoing Improvements
Accessibility is an ongoing process. We periodically review our website, content and third-party services to identify areas for improvement.

We may update this statement when:

• New accessibility features are introduced
• Website functionality changes
• We receive customer feedback
• Our accessibility practices are updated

Mara Book Centre Limited is committed to helping every customer find, understand and purchase the books they need.