Mara Book Centre Limited respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.
1. About This Policy
This policy applies to personal information collected through:
- Our website
- Online orders
- Customer accounts
- Email, telephone and WhatsApp communication
- Delivery and customer service interactions
- In-store or institutional transactions, where applicable
By using our services, you acknowledge that your information may be handled as described in this policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal details
- Full name
- Telephone number
- Email address
- Billing and delivery address
- County, town or location
Order information
- Products purchased
- Order number
- Payment status
- Delivery instructions
- Returns, exchanges or customer-service requests
Payment information
Payments may be processed through third-party payment providers. Mara Book Centre Limited does not need to store your full card, mobile money PIN or banking password.
Technical information
When you use our website, we may collect:
- IP address
- Device and browser information
- Pages visited
- Website usage information
- Cookies and similar technologies
3. How We Use Your Information
We may use your information to:
- Process and deliver orders
- Confirm payments
- Provide customer support
- Manage returns and exchanges
- Communicate about your orders
- Respond to enquiries
- Improve our website and services
- Prevent fraud, misuse and unauthorised activity
- Maintain business and transaction records
- Send marketing communications where permitted and where you have given consent
- Meet legal, regulatory and accounting requirements
4. Marketing Communications
We may send information about new books, offers, promotions and services where you have agreed to receive such communication or where otherwise permitted by law.
You may opt out at any time by:
- Using the unsubscribe option in an email
- Replying “STOP” to an SMS or WhatsApp marketing message
- Contacting us directly
You will still receive essential service messages, such as order confirmations and delivery updates.
5. Cookies
Our website may use cookies to:
- Keep the website functioning properly
- Remember shopping cart or account information
- Understand how visitors use the website
- Improve website performance
- Support relevant advertising, where applicable
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing Your Information
We may share relevant information with trusted service providers who help us operate our business, including:
- Payment processors
- Delivery and courier companies
- Website hosting and technical-support providers
- Email, SMS or communication providers
- Accounting, audit or professional advisers
- Government authorities, regulators or law enforcement agencies where legally required
Service providers should only use information for the purpose for which it was shared and should take reasonable steps to protect it.
We do not sell your personal information.
7. International Transfers
Some service providers may process information outside Kenya. Where this occurs, we will take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data protection requirements.
8. How We Protect Your Information
We use reasonable administrative, technical and organisational measures to protect your information from:
- Unauthorised access
- Loss or misuse
- Unauthorised alteration
- Unlawful disclosure
- Accidental destruction
No online system can be guaranteed to be completely secure. Customers should also protect their account passwords and avoid sharing payment PINs or passwords with anyone.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for:
- Order fulfilment
- Customer support
- Returns and warranty matters
- Accounting and tax records
- Legal, regulatory or dispute-resolution requirements
- Legitimate business purposes
When information is no longer required, it will be securely deleted, anonymised or disposed of where reasonably possible.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Know how your personal information is being used
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of direct marketing
- Raise a complaint about how your information is handled
To make a request, contact us using the details below. We may need to verify your identity before completing the request.
11. Children’s Information
Our services are not intended to collect personal information from children without appropriate involvement or consent from a parent, guardian or authorised institution.
If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and take suitable action.
12. Third-Party Links
Our website may contain links to third party websites, payment services or delivery platforms. We are not responsible for the privacy practices or content of those third parties.
You should review the privacy policy of any third party website before providing personal information.
13. Data Breaches
If we become aware of a personal data breach that may create a risk to affected individuals, we will assess the incident and take appropriate steps in accordance with applicable legal and regulatory requirements.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date.