Mara Book Centre Limited is committed to offering products that are suitable, accurately described and safe to use when handled according to the manufacturer’s instructions.

This Product Safety information applies to books and related products sold through our website, store or other sales channels.

1. Product Information
Product information may include:

• Title and description
• Author or publisher
• Recommended age or class level
• Curriculum or subject
• Edition and format
• Materials and dimensions
• Safety warnings, where provided by the manufacturer
• Product images

Customers should read all product information and warnings before purchasing or using an item.

2. Books and Educational Materials
Books should be used for their intended purpose.

Customers should:

• Keep books away from water, fire and excessive heat.
• Store books safely to prevent falls or damage.
• Keep books away from very young children if they contain small detachable parts.
• Follow the recommended age, class or curriculum level.
• Supervise young children when using activity books, workbooks or books containing accessories.

3. Children’s Products
Some children’s books and educational products may contain:

• Small parts
• Cards
• Counters
• Magnets
• Plastic accessories
• Paper or packaging materials

Always follow the age recommendation and safety instructions shown on the product or packaging.

Products intended for older children should not be given to younger children unless an adult confirms that they are suitable and provides appropriate supervision.

4. Stationery, Learning Aids and Accessories
Where we sell stationery, learning aids or related accessories, customers should:

• Follow the manufacturer’s instructions.
• Keep small items away from young children.
• Avoid placing products in the mouth.
• Use scissors, cutters or sharp items only with appropriate adult supervision.
• Keep adhesives, inks and other materials away from eyes and food.
• Stop using a product if it is damaged or appears unsafe.

5. Product Defects or Damage
Do not use a product if it:

• Has sharp or exposed edges
• Contains loose or broken parts
• Has damaged packaging that may affect safety
• Has missing pages or components
• Shows signs of contamination
• Appears different from the product description
• Presents any other safety concern

Contact us immediately if you believe a product is unsafe.

6. Reporting a Safety Concern
When reporting a concern, please provide:

• Product name
• Order number or proof of purchase
• Date of purchase
• Description of the safety issue
• Photographs or video, where available
• Whether anyone was injured or affected
• Your contact details

Contact:

• Email: online.orders@marabookcentre.com
• Telephone: +254100163317
• WhatsApp: +254100163317

If there is an immediate risk of injury, stop using the product and seek appropriate medical or emergency assistance.

7. Product Recalls
If a publisher, manufacturer, supplier, regulator or Mara Book Centre identifies a product-safety issue, we may:

• Remove the product from sale
• Contact affected customers where information is available
• Publish a safety notice
• Request that customers stop using the product
• Arrange a return, replacement or refund
• Follow instructions issued by the manufacturer or relevant authority

Customers should ensure their contact details remain up to date so we can communicate important notices.

8. Imported Products
Some products may be imported or supplied by international publishers and distributors. Product instructions, age recommendations or safety information may be provided in a language other than English.

Where necessary, customers should request clarification before purchasing or using the product.

9. Product Images and Packaging
Product images are provided for identification and illustration. Packaging, covers, colours, accessories and editions may occasionally differ from the image shown due to publisher updates or stock variations.

Customers should rely on the product description and supplied safety information, not the image alone.

10. Customer Responsibility
Customers are responsible for:

• Reading product instructions and warnings
• Following age and usage recommendations
• Supervising children where appropriate
• Storing products safely
• Stopping use of damaged or unsafe products
• Reporting safety concerns promptly