Welcome to Mara Book Centre Limited. These Terms of Service govern your use of our website, services and online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. About Mara Book Centre
Mara Book Centre Limited operates an online and/or physical bookshop offering educational, academic, professional, school and reference books.

In these Terms:

• “We”, “us” or “our” means Mara Book Centre Limited.
• “You” or “customer” means any person using our website or purchasing from us.
• “Products” means books and other items listed for sale.
• “Website” means our website and related online services.

2. Using Our Website
You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with website security or performance
• Copy, reproduce or misuse our website content without permission
• Submit false, misleading or incomplete information
• Upload malicious code or harmful material
• Use automated tools to collect website data without our permission

We may restrict or suspend access where we reasonably believe the website is being misused.

3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate.

However:

• Product images may vary slightly from the actual item.
• Colours may appear differently depending on your device.
• Product details may be provided by publishers or suppliers.
• Availability may change without notice.
• A product may occasionally be listed with an incorrect price or description.

If an important error affects your order, we will contact you and may offer the option to confirm the corrected order or cancel it.

4. Prices
All prices are displayed in Kenyan Shillings (KSh) unless stated otherwise.

Prices may change at any time. A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing or listing error has occurred.

Delivery charges, taxes, customs fees or other charges will be communicated or displayed before order confirmation where applicable.

5. Placing an Order
When you place an order, you are making an offer to purchase the selected products.

An order is not accepted until:

• Payment has been successfully confirmed; and
• We have confirmed or dispatched the order.

We may refuse or cancel an order where:

• The product is unavailable
• Payment cannot be verified
• Delivery information is incomplete
• There is a pricing or product-description error
• We suspect fraud or misuse
• The order exceeds reasonable quantity limits
• The product cannot be supplied to the stated destination

If we cancel a paid order, we will arrange an appropriate refund in accordance with our Refund and Returns Policy.

6. Accounts
Some website features may require an account.

You are responsible for:

• Providing accurate information
• Keeping your login details confidential
• Updating your account information
• Notifying us of suspected unauthorised access

You are responsible for activity carried out through your account unless caused by our failure to take reasonable security measures.

7. Payment
We may accept payment through selected payment methods, including:

• Mobile money
• Bank transfer
• Card payments
• Online payment gateways
• Other methods displayed at checkout or agreed with our team

Payment must be completed before an order is dispatched unless we have approved another arrangement.

We do not request or store your mobile-money PIN or online banking password.

Third-party payment providers may have their own terms and privacy policies.

8. Delivery
Delivery is subject to our Shipping Policy.

You are responsible for providing accurate delivery details and ensuring that someone is available to receive the order.

Delivery dates are estimates and may be affected by:

• Courier delays
• Weather
• Public holidays
• Incorrect address information
• Unavailability of the recipient
• Events outside our reasonable control

Ownership and responsibility for products will transfer to you in accordance with applicable law and the agreed delivery terms.

9. Returns and Exchanges
Returns and exchanges are governed by our Returns & Exchanges Policy.

Products may be returned or exchanged only where they meet the conditions stated in that policy.

Books that have been written in, highlighted, damaged or used may not be eligible for return.

10. Loyalty Programme and Promotions
Promotions, discounts, vouchers and loyalty rewards may have additional terms.

Unless stated otherwise:

• Offers are subject to availability.
• Promotions cannot be combined.
• Rewards cannot be exchanged for cash.
• We may correct obvious errors in promotions.
• We may withdraw or modify an offer where necessary.

The Loyalty Program is governed by its separate terms.

11. Intellectual Property
All website content, including:

• Text
• Product descriptions
• Images
• Logos
• Graphics
• Layout
• Designs
• Trademarks
• Software

is owned by or licensed to Mara Book Centre Limited or the relevant rights holder.

You may view and use the website for personal or legitimate business purchasing purposes. You may not reproduce, modify, distribute, sell or commercially exploit website content without written permission.

12. Customer Reviews and Submissions
If you submit a review, comment, image or other content, you confirm that:

• You have the right to submit it.
• It is accurate and not misleading.
• It does not violate another person’s rights.
• It is not unlawful, abusive, defamatory or offensive.
• It does not contain malicious code or unauthorised advertising.

By submitting content, you grant Mara Book Centre Limited permission to use, display, reproduce and publish it for business and promotional purposes, subject to applicable law.

We may remove content that violates these Terms.

13. Third-Party Links and Services
Our website may contain links to third-party websites or services, including payment, delivery, social-media and marketing platforms.

We do not control and are not responsible for:

• Third-party content
• Third-party availability
• Third-party privacy practices
• Third-party terms
• Loss arising from use of third-party services

You should review the applicable third-party terms before using those services.

14. Privacy
Our collection and use of personal information is explained in our:

• Privacy Policy
• Cookie Policy

By using the website, you acknowledge that personal information may be handled in accordance with those policies.

15. Disclaimer
To the extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available
• The website will be free from errors
• Product information will never require correction
• The website will be free from viruses or harmful components
• Every product will always remain in stock

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

16. Limitation of Liability
To the extent permitted by law, Mara Book Centre Limited will not be responsible for indirect, incidental or consequential loss arising from:

• Use of or inability to use the website
• Delayed delivery
• Third-party services
• Unauthorised access not caused by our failure to use reasonable security measures
• Events beyond our reasonable control

Our liability for a product or order will be limited to the remedies available under applicable law and the amount paid for the affected order, where legally permitted.

17. Events Beyond Our Control
We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Fire or flooding
• Strikes or industrial action
• Internet or telecommunications failure
• Courier disruption
• Government restrictions
• Public health emergencies
• Civil unrest
• Supplier or publisher delays

We will take reasonable steps to minimise the effect of such events.

18. Suspension or Termination
We may suspend or terminate access to your account or website services where:

• You breach these Terms
• You engage in fraud or abuse
• Your actions may harm our business, customers or systems
• We are required to do so by law

Termination will not affect rights or obligations that arose before termination.

19. Changes to These Terms
We may update these Terms from time to time.

The revised version will be published on this page with a new “Last updated” date. Continued use of the website after an update means that you accept the revised Terms.

20. Governing Law
These Terms are governed by the laws of the Republic of Kenya.

Any dispute will first be addressed through good-faith communication between the customer and Mara Book Centre Limited. Where a dispute cannot be resolved, it may be referred to the courts or other appropriate dispute-resolution forum in Kenya.