General

1. What does Mara Book Centre Limited sell?
We offer educational, academic, professional and reference books, including:

• International Curriculum books
• Professional Books
• School Textbooks
• Revision & Exam Preparation materials
• Teacher & Academic Resources
• Reference Books

2. Do you sell books for international curricula?
Yes. We stock and source books for international curricula such as:

• Cambridge
• IGCSE
• Pearson Edexcel
• International school programmes
• Common Entrance
• Other international curricula, subject to availability

3. Do you sell professional books?
Yes. Our professional collection includes books on:

• Business and management
• Leadership and strategy
• Accounting and finance
• Economics
• Law
• Human resources
• Marketing
• Project management
• Education and professional development

4. Do you stock reference books?
Yes. Our reference-books section includes:

• Dictionaries
• Thesauruses
• Atlases
• Maps
• Bibles and religious reference books
• Language reference books
• School reference materials
• General knowledge books

Ordering

5. How do I place an order?
You can place an order through:

• Our website
• Phone or WhatsApp
• Email
• In-store service, where available

Select the product you want, add it to your cart, provide your delivery details and complete payment or follow the instructions provided by our team.

6. Can I request a book that is not listed on the website?
Yes. Contact us with:

• Book title
• Author
• Publisher
• ISBN, if available
• Required quantity
• Preferred delivery date

We will check availability and sourcing options.

7. Can schools and institutions place bulk orders?
Yes. Schools, colleges, libraries, organisations and institutions can contact us for bulk orders, quotations and specialised book requests.

Please provide your book list, quantities, curriculum and delivery location.

8. Can I order books for a school list?
Yes. Send us the school book list and include the class, curriculum, edition and quantity required. We can help check product availability and prepare a quotation.

9. Can I reserve a book?
Where available, products may be reserved for [insert reservation period]. Reservation conditions may depend on stock availability and payment arrangements.

Prices and Payment

10. Are the prices on the website current?
We aim to keep prices accurate and up to date. However, prices and availability may change due to supplier updates, currency changes or stock movements.

The price applicable at order confirmation will be communicated or displayed before the order is processed.

11. Which payment methods do you accept?
Available payment methods may include:

• Mobile money
• Bank transfer
• Card payment
• Online payment gateway
• Other methods approved by Mara Book Centre

The available options will be shown at checkout or communicated by our team.

12. Is it safe to make a payment?
We use selected payment providers and do not request your mobile-money PIN, banking password or full card password.

Never share your PIN or password with anyone claiming to represent Mara Book Centre.

Delivery

13. Where do you deliver?
We deliver to Nairobi, other parts of Kenya and selected international destinations, subject to courier coverage.

14. How long does delivery take?
Estimated delivery times are:

• Nairobi: 1 Business Day
• Major towns in Kenya: 2 Business Day
• Other parts of Kenya: 3 Business Day
• International destinations: 5 Business Day

Delivery may take longer during holidays, courier disruptions or periods of high demand.

15. How much does delivery cost?
Delivery charges depend on the destination, order size, weight and delivery method.

The delivery fee will be displayed or communicated before your order is confirmed.

16. Do you offer free delivery?
Free delivery may be available for qualifying orders or selected locations. Any applicable minimum order value and terms will be displayed during promotions.

17. Can I track my order?
Where tracking is available, we will share the tracking details after dispatch through [email, SMS or WhatsApp].

18. What happens if I am not available when delivery is attempted?
The courier may contact you to arrange another delivery attempt. Additional delivery charges may apply for repeated failed deliveries caused by an unavailable recipient or incorrect address details.

Returns and Exchanges

19. Can I return or exchange a book?
Eligible returns and exchanges are handled under our Returns & Exchanges Policy.

Contact us before sending an item back.

20. Can I return a book if I change my mind?
An unused book may be eligible for return within [insert number] days, provided it is in its original saleable condition.

Books that have been written in, highlighted, folded, damaged or used may not qualify.

21. What if I receive the wrong or damaged book?
Contact us as soon as possible and provide:

• Order number
• Product details
• Description of the problem
• Clear photographs

We will review the issue and, where appropriate, arrange a replacement, exchange or refund.

22. How long do refunds take?
Approved refunds are normally processed within [insert timeframe]. The time taken for the money to reflect depends on the payment provider or bank.

Loyalty Programme

23. Do you have a loyalty programme?
Yes. The Mara Book Centre Loyalty Program is designed to reward returning customers through points, special offers and selected member benefits.

24. How do I earn loyalty points?
Points may be earned through eligible purchases, promotions, referrals and other activities announced by Mara Book Centre.

The current points structure is available in the Loyalty Program Terms.

25. Can I exchange loyalty points for cash?
No. Loyalty points are generally not exchangeable for cash and may be subject to expiry and other programme conditions.

Website and Accessibility

26. Can I use the website on a mobile phone?
Yes. Our website is designed to work on mobile phones, tablets and computers.

27. What if I need help using the website?
Contact us by phone, email or WhatsApp. Our team can assist with product searches, orders, book lists and delivery arrangements.

28. Can I request information in an alternative format?
Where reasonably possible, we can assist with product information or customer-service support in an alternative format. Contact us with your accessibility request.

Account and Privacy

29. Do I need an account to place an order?
You may be able to place an order as a guest or create an account for easier future purchases, depending on the website setup.

30. How is my personal information used?
We use your information to process orders, arrange delivery, provide customer support, manage returns and improve our services.

For more information, read our Privacy Policy and Cookie Policy.

31. How do I unsubscribe from marketing messages?
Use the unsubscribe link in an email, reply “STOP” to an SMS or contact us directly.

You will still receive important service messages relating to orders, payments and delivery.

Contact Us

32. How can I contact Mara Book Centre?

• Email: online.orders@marabookcentre.com
• Telephone: +254100163317
• WhatsApp: +254100163317

Address:Woodvale Groove, Westlands 
Business hours: 9:00AM - 5:00PM