At Mara Book Centre Limited, we aim to process and deliver your books safely, accurately and on time. This Shipping Policy explains how orders are prepared, dispatched and delivered.

1. Order Processing

• Orders are processed during our business hours, Monday to Friday.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Most orders are dispatched within [1–2 business days] after payment confirmation.
• Orders containing items that are temporarily unavailable may take longer. We will contact you with an update.

2. Delivery Areas
We deliver to:

• Nairobi and surrounding areas
• Other towns and counties across Kenya
• Selected international destinations, subject to courier availability

Delivery availability may depend on the destination, courier coverage and the type of order.

3. Delivery Times
Estimated delivery times are:

• Delivery areaEstimated timeframeNairobi[Same day / 1 business days]
• Major towns in Kenya[1–2 business days]
• Other areas in Kenya[1–2 business days]
• International orders[5–7 business days]

Delivery timeframes are estimates and may be affected by weather, public holidays, courier delays, incorrect address details or other circumstances outside our control.

4. Delivery Charges
Delivery charges are calculated based on:

• Delivery location
• Size and weight of the order
• Delivery method
• Courier or shipping provider

The applicable delivery fee will be communicated or displayed before the order is confirmed.

Optional promotional offer: Orders above KSh 5,000 may qualify for free delivery within selected areas. Terms and conditions may apply.

5. Delivery Address
Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Telephone number
• County and town
• Building, estate, street or landmark
• Any additional delivery instructions

Mara Book Centre Limited will not be responsible for delays or additional charges caused by incorrect or incomplete address details.

6. Receiving Your Order
Please check your order when it arrives. If the package appears damaged, opened or incomplete:

• Note the issue with the courier before accepting the delivery, where possible.
• Take clear photographs of the package and affected items.
• Contact us within [24–48 hours] of delivery.

7. Failed Deliveries
A delivery may be considered unsuccessful if:

• The recipient cannot be reached
• The delivery address is incorrect
• The recipient is unavailable after reasonable delivery attempts
• The recipient declines the order

A second delivery attempt may attract an additional delivery fee.

8. Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, contact us at:

•Email: online.orders@marabookcentre.com

•Telephone: +254100163317

•WhatsApp: +254100163317

Please include your order number, a description of the problem and photographs where applicable.

We will review the issue and, where appropriate, arrange a replacement, exchange or other suitable resolution in line with our Returns Policy.

9. International Orders
International customers are responsible for:

• Any customs duties
• Import taxes
• Clearance charges
• Destination-country fees

These charges are not included in the product price or delivery fee unless stated otherwise.

10. Order Tracking
Where tracking is available, tracking details will be shared through email, SMS or WhatsApp after dispatch.